FAQ

By default, DepositFix keeps the originally submitted data, so any changes to the contact's first name, last name or email in HubSpot are not reflected thr

First, connect the new Portal:

To send payment receipts, you can enable Email Receipts in Stripe, and Stripe will automatically send them after a successful payment, or when you refund o

When using a DepositFix form to process payments, we strongly recommend not using HubSpot Captcha for the following reasons:

Inside DepositFix, we keep data about contacts and transactions . This information is kept to help you segment the purchases. Credit card information is

DepositFix uses Stripe to process payments which follows an effective strategy to prevent disputes and fraud, using several methods that are best suited fo

2FA adds an extra layer of protection to your DepositFix account. You can use an authentication app or your phone number to increase security!

When you connect DepositFix to your HubSpot account, it requests access to number of items, let's go through all of them.

DepositFix uses your existing HubSpot forms to create payment forms. Your HubSpot forms remain unchanged - instead, we create a new, separate DepositFix form by combining the HubSpot form with payment options. We use the HubSpot part of our form to collect contact information. After the form is subm

DepositFix supports all HubSpot Forms, including forms that use logic and dependent fields. With dependent form fields, you can show or hide fields based on the previous field answer, which allows to further customize your forms and collect better information. More information on how to build depend

When a payment is submitted using a DepositFix form, Stripe charges the credit card on the form. Stripe also enrolls the credit card to a recurring plan if the payment form was set on DepositFix form builder to receive subscription payments (more info here ). Remember, that DepositFix takes an exist

The following are the known Payment Types/Implementations that DepositFix supports. Please note that we are able to add custom logic to your forms and the currently supported features are not limited to the items indicated below: * Single Payment -> Link to samples should be added * Subscription * D

Log in to DepositFix dashboard and go to settings. Click on "Reconnect Test Account" if you're doing test payments, or click on "Connect Live Account" if you're already accepting real payments. You'll then be taken to the Stripe login page. Log in using your current Stripe account. Next, click o

Both Single Payments and Subscriptions are processed in Stripe itself; the main difference is the processing time. Stripe Single Payment payments will fail immediately on the form itself, in case ther